Ikeja Electric, also known as IKEDC has announced that it will withdraw its services from some communities.
In a statement released by the electricity distribution company and made available to e-nigeriang, it stated that some communities have become so hostile to its field staff, and as a company committed to the welfare and safety of its personnel, it will withdraw its services from persistently hostile communities.
“Following the recent rising spate of assault on some of our field staff and in view of our commitment to the welfare, safety and overall wellbeing of our personnel, Ikeja Electric wishes to unequivocally condemn these attacks in the strongest terms.
While we understand that issues surrounding electricity services can be emotive, we maintain that wanton attacks on our staff is completely irrational, unnecessary and unproductive, especially where Ikeja Electric has provided channels through which customers can lodge formal complaints with respect to our service or bills. Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission has also set up a Forum Office for redress of customer complaints.
We have escalated the recent attacks, which went viral, to the appropriate authorities and are exploring every legal channel available to us to ensure offenders (some of who are currently on the run) are brought to book. Ikeja Electric will not allow its personnel to suffer assault and other bodily harm or threat from anyone.
Ikeja Electric will continue the deliberate engagement of all stakeholders in flashpoint areas to find ways to amicably resolve all pertinent issues of concern to its customers and communities.
However, where these attacks persist, Ikeja Electric Plc, in line with her obligation to provide service under a conducive atmosphere to customers, will promptly withdraw its services from communities and customers that prove too hostile to operate in.
We, therefore, urge all stakeholders, community leaders, leaders of youth groups and all persons of interest adopt a more civil approach to engagements as all parties are deserving of reciprocal respect.
While there may be concerns and disputes arising from time to time, we remain committed to finding long lasting peaceful resolutions in the equitable interests of all parties”.